Privacy Policy

Effective Date: April 7, 2026

At Mnm Medical Supplies, accessible from https://mnmmedicalsupplies.co.ke/, we are committed to protecting your privacy and ensuring a secure shopping environment. This policy outlines our data practices in compliance with Google Merchant Center requirements and Kenyan data protection standards.

1. Information Collection and “No-Account” Policy

To simplify your experience, Mnm Medical Supplies does not require users to create an account or log in to make a purchase. We only collect information at the point of sale necessary to fulfill your order:

  • Order & Shipping Data: Full name, shipping address, and billing address provided during checkout.

  • Contact Data: Email address and phone/WhatsApp number (+254 110962670) for order confirmations and tracking updates.

  • Payment Data: We use secure, encrypted third-party payment processors (M-Pesa/Card). We do not store your credit card details or private payment credentials on our servers.

2. How We Use Your Information

We use your data strictly for the following business purposes:

  • Order Fulfillment: Processing transactions and managing the 1,000 KES flat-rate shipping.

  • Logistics: Sharing delivery details with trusted courier partners to ensure delivery within our 1–4 business day timeline.

  • Customer Support: Responding to inquiries or providing updates via WhatsApp or email.

  • Legal Compliance: Processing returns or exchanges within our 30-day window as required by our Terms of Service.

3. Data Security and SSL Encryption

We prioritize the safety of your information. Our website is protected by SSL (Secure Sockets Layer) encryption to ensure that all data transmitted during the checkout process remains private and integral. Internally, access to customer data is strictly limited to authorized personnel at our offices located at Gaberone Plaza, 9th Floor, Gaborone Rd, Nairobi.

4. Third-Party Disclosure

Mnm Medical Supplies does not sell, trade, or rent your personal identification information to others. We only share information with:

  • Payment Processors: To securely complete your transaction.

  • Courier Services: To deliver your medical supplies to your specified address.

5. Cookies

We use cookies to improve site functionality, such as keeping track of items in your shopping cart. You may choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

6. Google Merchant Center Compliance

In accordance with Google’s policies, we ensure that:

  • Personal information is never collected for any purpose other than what is necessary to provide our products and services.

  • Users are not required to provide sensitive personal information to browse the site.

  • Our contact information is clearly stated and verifiable at https://mnmmedicalsupplies.co.ke/privacy-policy/.

7. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us:

  • Company Name: Mnm Medical Supplies

  • Physical Address: Gaberone Plaza, 9th Floor, Gaborone Rd, Nairobi, Kenya

  • Phone/WhatsApp: +254 110962670

  • Email: support@mnmmedicalsupplies.co.ke