Shipping and Delivery Policy
Reliable Delivery Services Across Kenya
Introduction
At Mnm Medical Supplies, we are committed to providing reliable and timely delivery of your medical supplies. This policy outlines our shipping procedures, delivery timelines, and what to expect when you place an order with us.
Order Processing Time
Business Days
Standard order processing time after payment confirmation
Express Processing
Available for urgent orders (additional charges apply)
Special Orders
For items not in immediate stock
Note: Processing time begins after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Areas and Timelines
Nairobi CBD & Surrounding Areas
- Delivery Time: 1-2 business days after processing
- Delivery Hours: 8:00 AM - 6:00 PM, Monday - Saturday
- Cost: KES 200-500 based on location
- Free Delivery: Orders over KES 5,000
Other Major Towns
Nakuru, Mombasa, Kisumu, Eldoret
- Delivery Time: 2-4 business days after processing
- Cost: KES 500-1,000
- Free Delivery: Orders over KES 10,000
Remote Areas
All other locations in Kenya
- Delivery Time: 3-7 business days after processing
- Cost: KES 800-2,000 (quoted per order)
- Free Delivery: Not available for remote areas
Delivery Process
Order Confirmation
You receive order confirmation email/SMS
Processing
We prepare and package your order
Dispatch
Order handed to delivery partner
Delivery
Driver contacts you for final delivery
Cash on Delivery (COD)
COD Availability and Terms
Available Areas
Nairobi CBD and selected suburbs only
Order Limit
Maximum KES 50,000 per COD order
Payment
Exact cash amount required. No change provided.
Important: Multiple refused COD deliveries may result in suspension of COD privileges.
Delivery Partners
We work with trusted delivery partners across Kenya:
- In-house delivery team for Nairobi CBD
- Professional courier services for nationwide delivery
- Specialized medical equipment transporters for sensitive items
Tracking: All orders come with tracking numbers. You will receive SMS/email updates throughout the delivery process.
Delivery Challenges
Factors That May Affect Delivery
Weather Conditions
Heavy rains or adverse weather may cause delays
Public Holidays
Extended delivery times during holiday seasons
Stock Availability
Special order items may require longer processing
Recipient Unavailable
Failed delivery attempts will be rescheduled
Communication: We will proactively notify you of any significant delays and provide revised delivery estimates.
Delivery Support
For delivery-related inquiries, tracking updates, or support:
Phone: +254 110962670
WhatsApp: +254 110962670
Business Hours: Monday - Friday: 8:00 AM - 5:00 PM | Saturday: 9:00 AM - 2:00 PM
Policy Updates
This shipping and delivery policy may be updated to reflect changes in our services or operational requirements. Customers will be notified of significant changes.
Last Updated: December 2024