Privacy Policy
How We Protect and Use Your Information
Introduction
At Mnm Medical Supplies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our website, placing orders, or contacting us, you consent to the practices described in this policy.
Information We Collect
Personal Information
- Name and contact details
- Email address
- Phone number
- Delivery address
- Business information (for institutional customers)
Order Information
- Products purchased
- Order history
- Payment method details
- Delivery preferences
Technical Information
- IP address and browser type
- Device information
- Website usage data
- Cookies and similar technologies
How We Use Your Information
Primary Uses
- Process and fulfill your orders
- Provide customer support and service
- Send order confirmations and updates
- Manage your account and preferences
- Process payments and prevent fraud
Communication & Improvement
- Respond to your inquiries and requests
- Send important service updates
- Improve our website and services
- Conduct market research and analysis
- Comply with legal obligations
Marketing Communications: We will only send you marketing communications with your explicit consent. You can opt-out at any time by contacting us or using the unsubscribe link in our emails.
Information Sharing and Disclosure
We may share your information with:
Service Providers
Delivery partners, payment processors, and IT service providers who assist in our operations
Legal Requirements
When required by law, regulation, or legal process
Business Transfers
In connection with mergers, acquisitions, or business transfers
We do not sell your personal information to third parties for marketing purposes.
Data Security
Encryption
Secure data transmission
Access Control
Limited staff access
Regular Monitoring
System security checks
Secure Storage
Protected data storage
While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to maintain the highest standards of data protection.
Your Rights
You have the right to:
Access
Request a copy of your personal information
Correction
Update or correct your information
Deletion
Request deletion of your personal data
Objection
Object to certain processing activities
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Contact Information
Data Protection Officer: Mnm Medical Supplies
Address: Gaberone Plaza, Shop F8, Gaberone Road, 9th floor, Nairobi CBD, Kenya
Phone: +254 110962670
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
Last Updated: December 2024